Refund policy

Last updated: 8/21/26

Thank you for shopping with GRAV Creative Studio. We want you to love what you ordered. If something isn't right, here's how returns, exchanges, and refunds work.

Returns
You have 30 calendar days from the date you received your item to request a return. To be eligible, your item must be unused, unworn, unwashed, and in the same condition that you received it, with tags attached and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return
To start a return, contact us at gravcreations@gmail.com with your order number and the item(s) you'd like to return. We'll respond with instructions for sending your item back. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong item, contact us right away so we can evaluate the issue and make it right, either through a replacement or a refund.

Exceptions
The following items cannot be returned: gift cards, and sale or clearance items marked as final sale at checkout.

Exchanges
The fastest way to get the size or item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Shipping costs on the original order are non-refundable.

Contact Us
Questions about this policy? Email us at gravcreations@gmail.com.